If you don't love your purchase as much as we love your purchase, then let's talk!
We're just a phone call or an email away! (757) 692-7978 or firstname.lastname@example.org
If an item arrives broken, then our hearts are also broken!
- Step 1: Take a photo of the damage.
- Step 2: Email the photo to email@example.com or text a photo to (757) 6927978 along with your order number.
- Step 3: Someone will be in touch with you in 24 hours (excluding weekends because frolicking on the weekend makes us happier on Monday and that's good for everyone!)
If, within 30 days, an item just doesn't give you the jollies you expected:
- Step 1: Package the item up with love (it has feelings, too, ya know!)
- Step 2: On the packing slip, please tell us the reason for your return. Feel free to include a doodle or joke to make us laugh. We like laughing.
- Step 3: Mail it back to us at 2948 Bridge Road, Suffolk, VA 23435 ATTN: Returns
- Step 4: Upon inspection, a refund will be issued to your form of payment within 14 days. And we may share your joke or doodle on our Facebook page for all to enjoy!
The Stuff We Hate to Say:
- No returns accepted on used or worn merchandise.
- Must be in original packaging. All tags must be attached.
- No returns accepted on Sale items.
- No returns or adjustments after 30 days from the date of order.
- No exceptions, even for you Great Aunt Gertie (but we still love you!).