Refund policy

If you don’t love your purchase as much as we love your purchase, then let’s talk! We’re just a phone call or an email away! (757) 692-7978. shop@adodsons.com

Damages
If an item arrives broken, then our hearts are also broken!
Step 1: Take a photo of the damage.
Step 2: Email the photo to shop@adodsons.com.
Step 3: Someone will be in touch with you in 24 - 36 hours (excluding weekends because frolicking on the weekend makes us happier on Monday and that’s good for everyone!)

Returns & Exchanges
If, within 30 days, an item just doesn’t give you the jollies you expected:

• Step 1: Package the item up with love (it has feelings, too, ya know!)

• Step 2: On the packing slip or a separate note, please tell us the reason for your return or exchange. 

• Step 3: Mail it back to us at 2948 Bridge Road, Suffolk, VA 23435 ATTN: Returns (We do not pay for return shipping.)

• Step 4: Upon inspection, a refund or an exchange will be processed within 2-4 business days. If there is a price difference, you will be sent an invoice or refund notice via email. 

• Step 5: If you are exchanging an item, we will mail the new item out as soon as possible and email you the tracking number. 

The Stuff We Hate to Say: No returns accepted on used or worn merchandise. Must be in original packaging. All tags must be attached. No returns accepted on Sale items. No returns or adjustments after 30 days from the date of order. No exceptions, even for you Great Aunt Gertie (but we still love you!).